Immediate Actions
Keeping clear records is an important first step if a vehicle has not been returned. This guide sets out practical actions you can take to document what has happened, request the vehicle's return and identify where you may be able to seek further help.
01
Preserve Evidence
02
Keep copies of relevant digital and physical records, including emails,messages,screenshots of advertisemrnts, agreements, invoices and call notes.Save original files where possible and keep them in date order so you can build a clear timeline of events.
Request in Writing
Send a clear written request for the vehicle's return and ask for an itemised breakdown of any disputed charges. Keep a copy of what you send and any reply so there is a clear written record of the communication
03
Preserve Valuations
04
Keep copies of valuations, advertisements and any price discussions relating to the vehicle. These records may help show how the vehicle was being valued or marketed at different stages of the arrangement.
Seek Official Guidance
Consider contacting Citizens Advice for consumer guidance if the matter remains unresolved. Depending on the circumstances, information may also be referred to Trading Standards. If you need advice about your individual legal position, consider speaking to a solicitor or other suitably qualified adviser.
Where to Seek Help or Report Concerns
