Immediate Actions
Preserving evidence is the first step in protecting your rights. We provide a clear, step-by-step guide to the immediate steps you should take if a vehicle is not returned.
01
Preserve Evidence
02
Immediately gather all digital and physical records, including emails, WhatsApp messages, screenshots of adverts, and call logs. This creates a documented timeline of all communications.
Request in Writing
Send a formal written request for the vehicle's return and a full, itemised breakdown of any disputed charges. This ensures your communication is documented and legally valid.
03
Preserve Valuations
04
Keep all valuations and advertisements you have provided to the broker. These documents are critical for proving the market value of your vehicle at the time of the sale.
Seek Official Guidance
Consult Citizens Advice or Trading Standards for professional advice on your rights. They can provide independent guidance on your specific situation and the broker's conduct.
Official Help Channels
