Document Checklist
A comprehensive guide to the evidence you must preserve before and after a sale-or-return transaction.
Ownership Evidence
- Original V5C certificate
- Proof of ownership (e.g. insurance policy)
- Keys and registration documents
- Proof of insurance responsibility
Financial Records
- Full itemised breakdown of all fees
- Proof of advertising costs
- Valuation reports and quotes
- Payment records and receipts
Communication Logs
- Call logs and SMS records
- WhatsApp and email screenshots
- Proof of delivery and collection
- Written correspondence and letters
Preserving Evidence
Protecting your rights requires meticulous documentation. We provide a structured approach to preserving all communications and financial records related to your vehicle sale.
Communication Logs
Preserve all correspondence, including emails, WhatsApp messages, and call logs. These serve as critical evidence of the agreed-upon terms and the broker's actions.
Advert & Valuation Records
Keep a dated chronology of all online advertisements and valuation reports. This documentation is vital for proving the advertised price and the vehicle's market value.
Financial Breakdowns
Request and retain a full, itemised breakdown of all fees and charges. This evidence is essential when disputing a broker's cancellation or retention claims.
Legal Documentation
Secure copies of signed agreements, V5C certificates, and any official letters sent. These documents form the foundation of your legal case if a dispute arises.