How to challenge storage, advertising and cancellation charges

Unexpected charges deserve scrutiny, but a large invoice is not automatically unlawful and a signed contract cannot simply be ignored. Look at what was agreed, whether any consumer term is fair and transparent, and how the amount was calculated.

Ask for an item-by-item explanation

Request the precise contractual clause and historical terms version relied upon; each rate, start date, end date, calculation and VAT treatment; and whether each sum is a contractual tariff or an actual external expense.

Check the chronology

Compare the handover, marketing, attempted cancellation, termination and collection dates. Compare earlier and later invoices. Look for duplicate charges, new lines added retrospectively and quantities that need explanation. A mismatch alone is not proof of dishonesty.

Ask for supporting records

Where a contract refers to costs incurred, ask for underlying invoices, supplier records, ledger entries or a credible allocation explanation. A dealer-wide advertising package may create genuine costs but may not correspond to a daily invoice for one particular car.

Know the legal question

Part 2 of the Consumer Rights Act 2015 protects consumers against unfair terms. Terms must also be transparent. Whether an additional cancellation or storage term is fair and binding depends on its wording and circumstances.

Dispute in writing

Identify the precise amounts you challenge, explain the discrepancy and ask for evidence. Preserve original correspondence and avoid publishing accusations while the underlying facts remain disputed.

Official sources: https://www.gov.uk/government/publications/cancelling-goods-or-services-guide-for-consumers/cancelling-goods-or-services | https://www.gov.uk/guidance/writing-a-fair-contract-for-customers

Reviewed 23 October 2026. General information for England and Wales, not legal advice. This independent website is not a regulator or law firm. Legal rights depend on the particular contract and facts.