Trusted official help and reporting links for UK motorists

This page is a directory of independent organisations and official legal resources. This website is not itself a regulator, legal practice or public authority.

Consumer rights and unfair contract terms

Citizens Advice consumer service: https://www.gov.uk/consumer-protection-rights – for consumer guidance in England and Wales, and potential referral to Trading Standards.

CMA guidance on fair contract terms: https://www.gov.uk/guidance/writing-a-fair-contract-for-customers

Cancellation regulations: https://www.legislation.gov.uk/uksi/2013/3134 – check whether the particular service contract falls within the rules; there is no universal SOR cancellation rule.

County Court and civil claims

Making a money claim: https://www.gov.uk/make-money-claim

Responding if a trader has sued you: https://www.gov.uk/respond-to-court-claim-for-money

Civil Procedure Rules: https://www.justice.gov.uk/courts/procedure-rules/civil

Suspected fraud

Report Fraud (England and Wales): https://www.reportfraud.police.uk/ – use when you have a genuine suspicion of fraud. For immediate danger call 999. Civil non-payment alone does not necessarily establish criminal conduct.

Protect your personal data

Remove account numbers, addresses, phone numbers, signatures and details about third parties before publicly posting documents. Do not post untested allegations as established findings.

These samples are general information, not legal advice or a guarantee that a contract is cancelled. Adapt only after checking your own agreement and the applicable legal requirements. Keep a copy of any email you send. Reviewed 23 October 2026.